Last updated: 26 December 2025
This Refund Policy explains how refunds are handled for digital products purchased or downloaded from Ui3. By making a purchase on Ui3, you agree to the terms outlined below.
Ui3 sells digital products such as templates, UI kits, components, and other downloadable design resources. Once a digital product has been downloaded or accessed, it is generally considered delivered.
Due to the nature of digital products, refunds are not automatically available once a download has occurred. This is in line with UK and EU consumer law regarding digital content.
Ui3 may issue a refund at its discretion in the following circumstances:
Refunds will not be provided for:
All refund requests must be submitted within 14 days of purchase.
To request a refund, contact us at hello@ui3.design with your order details and a clear explanation of the issue.
Refund requests are reviewed on a case-by-case basis. Ui3 may request additional information to assess the issue, including screenshots or error details.
If approved, refunds will be processed using the original payment method where possible.
Initiating a chargeback without first contacting Ui3 may result in account suspension. We encourage users to contact us directly so we can resolve issues quickly and fairly.
Payments may be processed by third-party providers. Ui3 is not responsible for delays caused by banks, card issuers, or payment processors.
Ui3 may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date.
If you have questions about refunds or purchases, contact:
Email: hello@ui3.design
Website: https://ui3.design